Damage Waiver

For your peace of mind during your rental period, we offer an optional Damage Waiver that covers minor damages, allowing you to fully enjoy your dress without worry.

Damage Waiver is NOT available for Bag Hire

What's Included in the Damage Waiver:

• Small and minor damages such as:

  • Broken zippers
  • Small seam repairs
  • Loose threads
  • Straps (excluding multiple pulls)

• Small marks or stains that can be removed with cleaning or dry cleaning (excluding multiple stains or unremovable marks)

• Minor tailoring needs such as hem adjustments or zip replacements (typically $15-$50 in repairs).

What's Not Covered by the Damage Waiver:

• Loss, theft, or misplacement of the item or any part of the garment (e.g., a strap or additional pieces)
• Irreparable damage, including:
  • Rips, tears, holes, cigarette burns, or any damage beyond repair
  • Large stains or marks that cannot be removed after cleaning
• Incorrect returns, such as sending the dress back via a post drop box or street drop box
• Late returns — the damage waiver does not cover late returns, and you will still be invoiced for any late fees
• Bag Hire

Additional Important Terms:

• The rented garment must still be returned to us even if it is accidentally damaged.

• The Damage Waiver is non-refundable under any circumstance and only covers minor damages or cleaning needs. It does not cover damages that are unrepairable or marks/stains that cannot be removed.

• One Damage Waiver applies per item in your order. If you have multiple items and want each one covered, you must purchase an additional Damage Waiver for each item. For example, if you have two items in your cart and only one Damage Waiver, it will cover only the cheaper item for minor damages.

• Please note, the Damage Waiver is simply a back-up to save you from the cost of minor repairs and dry cleaning. If the garment sustains irreparable damage, you will be responsible for paying the full replacement cost of the item.

By adding the Damage Waiver, you're agreeing to these terms and conditions. Treat the garment with care, and it will help ensure others can enjoy it as well!