The Rental Agreement/Terms and Conditions
The Rental Agreement/Terms of Service
Placing an order of any kind constitutes acceptance of these Terms & Conditions.
General Rental Rules
SB Dress Hire remains the legal owner of all rental garments and bags at all times.
The renter is responsible for the rental item from the time it is delivered or collected until it is returned back to SB Dress Hire.
General wear and tear is to be expected with rental garments. While we take great care to maintain our collection to a high standard, items may show minor signs of wear including small pulls, loose threads, minor marks, or slight fabric wear.
We reserve the right to update or amend these Terms & Conditions at any time without prior notice.
The name/s the order is placed under is legally responsible for the garment and issues that may arise during the rental period.
The renter acknowledges that in any breach of the rules stated in the terms and conditions that SB Dress Hire has the ability to seek the described amendments (for example but not limited to, the full purchase price of an item). Methods can include debt collection agencies, at the renters' cost.
If you are under 18 years of age, your parent or legal guardian must agree to this contract.
Rental Fees:
All rental fees are located on the product description on our website and are in New Zealand Dollars (NZD). This is also shown during the checkout and payment process. Shipping costs are available at checkout and will be listed for you. In order to secure your rental you must checkout via our website and pay in full or use one of our pay later options.
Rental Periods:
The rental period begins on the selected rental start date and ends once the garment has been returned by the required return date and time.
The renter has no rights to the garment outside of the agreed rental period.
Extended rentals are subject to availability and must be arranged prior to booking. Additional fees may apply.
Postal Rentals:
We aim to dispatch all postal rentals early enough for them to arrive on or before the selected delivery date.
Rural addresses may require an additional 1–2 business days for delivery.
It is the renter’s responsibility to:
- Select the correct shipping option at checkout
- Provide the correct delivery address
- Monitor tracking updates
- Contact NZ Post promptly regarding delivery delays
Orders placed after stated cut-off times are at the renter’s own risk.
Once a parcel has been dispatched, shipping timeframes are outside of our control. Shipping costs are non-refundable once the order has been sent.
If an incorrect shipping option or delivery address is selected at checkout, SB Dress Hire is not responsible for any resulting delays, failed deliveries, or inability to fulfil the rental. It is the renter’s responsibility to ensure the correct shipping option and delivery address are provided at the time of booking. Refunds, credits, or compensation will not be provided where an incorrect shipping option or address has been supplied and this impacts our ability to deliver the rental on time.
If you require your rental earlier due to travel, you must contact us prior to booking. Extended rental fees may apply.
All postal rentals include tracking. Signature delivery is available upon request for an additional fee and must be arranged prior to dispatch. Orders containing multiple rentals and/or rentals valued over $1000NZD may require ID verification and will automatically be sent with signature required.
If there is an attempted delivery, it is the renter’s responsibility to ensure the parcel is collected in time for their event.
Shipping Cost:
Our flat-rate shipping and handling fee is:
$10.00 for deliveries going to residential addresses. This includes overnight shipping to you as well as a prepaid return bag with overnight shipping back to us.
$15.00 for deliveries going to rural addresses. This includes overnight shipping to you as well as a prepaid return bag with overnight shipping back to us.
Pick Up Rentals:
Pick-up instructions will be emailed on the selected rental start date.
If a rental is not collected within the allocated pick-up window, the order will still be considered fulfilled and refunds or store credits will not be provided.
All rentals booked as a pick up will also be dropped back by the renter. Under no circumstance is a pick up order to be posted back unless arranged otherwise with us prior to booking.
Returns:
Postal rentals must be returned using the prepaid overnight return bag provided.
All postal returns must be handed directly to an NZ Post counter and scanned by staff to activate tracking.
Rentals must never be returned via street post boxes or drop boxes.
Weekend postal rentals must be returned by 3pm Monday (Tuesday when Monday is a public holiday) unless otherwise stated.
Pick-up rentals must be returned by 6pm on the required return date to the address provided in the return instructions.
Failure to follow return instructions may result in additional fees where future bookings are impacted.
Late Returns:
Late fees apply to all rentals returned after the required return date and time.
Late fees are:
- $20 per day per item
- $30 per day per item during public holiday weekends
If a late return impacts future bookings, the renter will also be liable for:
- Refunds issued to affected customers
- Loss of rental income
- Additional shipping costs
- Administrative costs
If a rental is not returned within 7 days of the required return date, SB Dress Hire reserves the right to invoice up to 150% of the garment’s RRP, alongside any associated shipping costs, import fees, recovery costs, and loss of income.
Extended Rentals:
Extended rentals are subject to availability and must be arranged with us prior to booking. Additional fees may apply depending on the length of the extended rental period.
In-Person Try Ons:
In-person try-ons are 25 minutes in duration and are limited to 1–3 people per appointment.
The try-on fee is $20 and is redeemable toward a rental booking for 24 hours following the appointment.
Refunds, credits, or extensions are not available for missed appointments, cancellations, change of mind, or unused try-on credit.
While we do our best to accommodate requests, we cannot guarantee that specific dresses, sizes, or styles will be available at the time of your appointment.
Postal Try Ons:
Postal try-ons are non-refundable and not eligible for store credit under any circumstance.
Discount codes and store credit cannot be used toward postal try-ons.
Booking a postal try-on does not reserve the garment for your event date.
If the garment is returned late or incorrectly, late fees and additional compensation charges may apply.
Postal try-ons are unavailable for rural addresses and public holiday weekends.
Cancellations:
We completely understand that plans can change.
For cancellations made 1 or more days before the rental start date, the item will be made available for other customers to rebook.
If the item is rebooked for the same rental date, a refund will be issued minus a $5 processing fee.
If the item is not rebooked, store credit will be issued for the full rental amount paid.
Please note:
- Refunds, cancellations, or store credits are not available once an order has been fulfilled, shipped, collected, or a pick-up notification has been sent.
- Shipping costs are non-refundable once dispatched.
- Store credit is non-transferable.
Swapping Rentals:
Requests to swap rentals must be made at least 7 days prior to the rental start date.
Swaps are subject to availability.
If the replacement item is higher in value, the price difference must be paid prior to dispatch or collection.
If the replacement item is lower in value, the difference will be issued as store credit only.
Rentals are not eligible for refunds or credits if the garment does not fit or suit you.
Item Descriptions:
Any flaws or imperfections we are aware of will be noted in the product description where possible. Refunds or credits will not be offered for garments with listed imperfections, as these are acknowledged prior too booking.
We do our best to provide accurate sizing recommendations and size guides where possible; however, we cannot guarantee fit. Refunds or store credit will not be provided if a garment does not fit or sizing information is not accurate for you.
Please remember that we are a dress hire company and garments cannot be expected to be in brand new condition. General wear and tear is to be expected and may include minor pulls, loose threads, bobbling, or small/barely noticeable marks.
We regularly inspect all garments and do our best to disclose any damage beyond general wear and tear within the product description.
Please note that garment condition may change between the time of booking and your rental period. In the event significant damage occurs prior to your rental, we will contact you before dispatch. If the rental price is reduced due to the garment condition, you will receive a partial refund equal to the difference between the amount paid and the updated rental price.
Refunds:
Refunds or credits are not available for:
- Change of mind
- Incorrect sizing or fit
- Disliking the style
- Orders placed after cut-off dates
- Incorrect shipping options selected
- Incorrect addresses provided by the renter
- Delays caused by redirection or redelivery requests
If a garment arrives with significant unnnoted damage affecting wearability, the renter must contact us the same day the garment is delivered with photo evidence.
Approved refunds or partial refunds are assessed on a case-by-case basis.
Shipping costs are non-refundable once the parcel has been dispatched.
Damage and Cleaning:
The rental fee includes standard cleaning only.
All items must be returned unwashed. Renters must not attempt to wash, dry clean, repair, alter, or treat stains themselves.
The renter is responsible for any excessive damage, permanent staining, theft, loss, or irreparable damage occurring during the rental period.
Compensation charges may include:
- Repair costs
- Replacement costs
- Additional cleaning or dry cleaning costs
- Shipping and import fees
- Loss of future rental income
If a garment is damaged beyond repair or cannot be replaced in the same style, size, and colour, compensation of up to 150% of the RRP may apply.
Damage Waiver:
We offer an optional Damage Waiver for added peace of mind.
The Damage Waiver covers minor, non-permanent damage including:
- Broken zips
- Minor seam repairs
- Strap repairs
- Small removable stains
- One round of additional dry cleaning
The Damage Waiver does not cover:
- Loss or theft
- Irreparable damage
- Rips, tears, burns, or holes
- Large or permanent stains
- Late returns
- Incorrect returns
One Damage Waiver covers one item only.
The Damage Waiver is non-refundable and is not available for bag hires.
Theft:
If a rental item is lost or stolen after collection or once a delivery scan has been recorded, the renter may be invoiced up to 150% of the garment’s RRP, alongside any applicable import fees, shipping costs, and loss of income resulting from impacted future bookings.
If these charges remain unpaid after 7 days, SB Dress Hire reserves the right to seek recovery through appropriate legal channels, including debt collection agencies and the disputes tribunal. Any recovery or debt collection costs incurred will be the responsibility of the renter.
Store Credit:
Store credit is issued to the email associated with the original booking.
Store credit issued on or after 16 March 2026 is valid for 3 years unless otherwise stated.
Store credit is non-transferable and may only be redeemed once.
Bag Hire:
All standard rental Terms & Conditions also apply to bag rentals.
Bag rentals may require:
- Signature on delivery
- Valid photo identification
Failure to provide requested ID may result in cancellation of the booking minus a $5 processing fee.
ID REQUIREMENTS
SB Dress Hire reserves the right to request valid government-issued photo identification for:
- Multiple item bookings
- High-value rentals
- Bag hires
Accepted forms of ID include:
- Passport
- Driver’s Licence
- Kiwi Access Card / 18+ Card
- Other government-issued photo identification
The name on the ID must match the name on the booking.
Failure to provide valid ID may result in cancellation of the booking.
Ex Rental Sales:
All ex-rental and sale items are final sale.
Refunds, exchanges, or store credit are not available under any circumstances.
Rental condition is to be expected and customers are responsible for reviewing all photos and descriptions provided prior to purchase.
Shipping is included for non-rural addresses. Rural addresses incur an additional shipping fee which must be paid prior to dispatch.
Payment Options:
SB Dress Hire accepts the following payment methods through our secure online checkout system:
- Visa
- Mastercard
- Shop Pay
- Apple Pay
- Google Pay
- Afterpay
Limitation of Liability:
SB Dress Hire is not liable for:
- Shipping delays outside of our control
- Event cancellations
- Incorrect sizing or fit
- Delays caused by incorrect addresses
- Delays caused by parcel redirections
- Damage occurring during the renter’s possession period
By placing an order with SB Dress Hire, you acknowledge and agree to these Terms & Conditions.